Veluna Music Group

General Terms and Conditions

Veluna Music Group
Effective Date: 16. 05. 2026

Welcome to Veluna Music Group. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before using our services.


For customer support or legal inquiries, contact us at:

  • Email: [email protected]
  • Business Name: Veluna Music Group
  • Country of Operation: Sweden / European Union


2. Acceptance of Terms

By using this website, placing an order, or accessing our services, you confirm that:

  • You are at least 18 years old or have parental permission
  • You agree to comply with these Terms & Conditions
  • You agree not to misuse the website or violate applicable laws

If you do not agree with these terms, please do not use the website.


3. Products & Availability

We aim to ensure all product descriptions, images, prices, and stock information are accurate. However:

  • Product colors may vary depending on screen settings
  • Availability may change without notice
  • We reserve the right to discontinue products at any time
  • Minor differences in handmade or specialty music gear may occur

Veluna Music Group reserves the right to limit quantities or refuse orders when necessary.


4. Pricing & Payments

All prices are listed in EUR (€) unless otherwise stated and may include VAT where applicable under EU law.

We accept secure payment methods through trusted third-party payment providers.

Veluna Music Group reserves the right to:

  • Correct pricing errors
  • Cancel fraudulent or suspicious transactions
  • Refuse payment methods that fail verification

Orders are only confirmed once payment has been successfully processed.


5. Shipping & Delivery

We ship within the European Union and selected international regions.

Estimated delivery times are provided for guidance only and may vary due to:

  • Customs processing
  • Carrier delays
  • Holidays or peak seasons
  • External circumstances beyond our control

Customers are responsible for providing accurate shipping information.

Veluna Music Group is not liable for delays caused by courier services or customs authorities.


6. Returns & Refunds

Customers within the EU have the right to withdraw from purchases within 14 days under EU consumer protection laws.

To qualify for a return:

  • Items must be unused and in original condition
  • Original packaging must be included
  • Proof of purchase is required

The following items may not be eligible for return:

  • Personalized or custom-made items
  • Digital products/downloads
  • Hygiene-sensitive items once opened

Refunds are processed after inspection of returned items.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.


7. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the issue
  • Description of the problem

We will work to resolve the issue through replacement, refund, or store credit where appropriate.


8. Intellectual Property

All content on this website, including:

  • Logos
  • Branding
  • Product photography
  • Text
  • Designs
  • Graphics
  • Audio/media content

is owned by Veluna Music Group or licensed to us and protected under copyright and intellectual property laws.

You may not reproduce, distribute, or use our content without written permission.


9. User Conduct

You agree not to:

  • Use the website for illegal purposes
  • Attempt unauthorized access to systems
  • Distribute malicious software
  • Abuse or harass staff or other users
  • Copy or exploit website content commercially

Violation of these terms may result in account restriction or legal action.


10. Limitation of Liability

Veluna Music Group shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits or business interruption
  • Delays outside our reasonable control
  • Misuse of purchased products

Our maximum liability shall not exceed the amount paid for the purchased product.


11. Warranty Disclaimer

Unless otherwise required by law, products are provided “as available” and “as is.”

We do not guarantee:

  • Continuous website availability
  • Error-free operation
  • Compatibility with all third-party equipment

Manufacturer warranties may apply separately where available.


12. Privacy & Data Protection

We process customer data in accordance with the EU General Data Protection Regulation (GDPR).

Please review our Privacy Policy for details regarding:

  • Data collection
  • Cookies
  • Payment security
  • Customer rights
  • Data retention


13. Third-Party Services

Our website may contain links or integrations with third-party services including:

  • Payment providers
  • Social media platforms
  • Shipping carriers

Veluna Music Group is not responsible for third-party websites or services.


14. Governing Law

These Terms & Conditions are governed by the laws of Sweden and applicable European Union regulations.

Any disputes shall be subject to the jurisdiction of the Swedish courts unless otherwise required by consumer protection law.


15. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Changes become effective immediately upon publication on the website.

Customers are encouraged to review this page periodically.


16. Contact Information

For questions regarding these Terms & Conditions, please contact:

Veluna Music Group
Email:  [email protected]